Support

Stuck, or something looks wrong in your books? We are here to help.

Account support

For help with your Palo360 organisation, write to support. We aim to reply within one working day.

General enquiries

For partnerships, press, careers, or other non-account questions, write to hi@.

How this works

The first reply usually comes from our AI assistant, and it will always say so up front — it is never made to look like a person. It hands you to a member of the team straight away for anything about billing, cancelling, security, or if it is not confident it has the right answer.

What to include

• The name of your organisation in Palo360.
• What you were trying to do and what happened instead.
• A screenshot, if you can.

Never send us

Your password, a two-factor code or backup codes. Palo360 staff will never ask for them.

Help yourself, faster

Lesedi, the assistant in the bottom corner of the app, can explain any screen and walk you through common tasks.

Locked out? Use “Forgot password?” on the sign-in page.

Security issues

If you think your account or someone else’s data is at risk, put “Security” in the subject line and we will treat it first.